Careers
Join our team of welcoming and experienced staff in East Suffolk
Working under the leadership of our CEO Chiara Saunders, our team is spread across the East Suffolk region, and roles include Specialist Advisors (Debt, Benefits, Housing etc) Supervisory and Management, Admin and Reception, IT, Research, Communications and fund raising.
We are an inclusive workplace – as an organisation we value diversity and want to reflect this in our workforce.
See below for any current vacancies – if none are listed here, please check back regularly.
General Adviser
Location: Beccles/Leiston
Term: Permanent
Closing date: 22nd May 2026
Salary: £14.00 p/h
Hours: 37 hours per week – Opportunity for job share
About the Role
We are looking for a self-motivated, organised and adaptable General Adviser to join our team under various projects. In this role, you will provide advice across a range of topics, assisting clients over the phone, virtually, face-to-face and at outreach locations. You will deliver generalist-level advice and information, ensuring clients receive the support they need to navigate complex issues. We will also train you to provide advice at casework level under the various projects we have (benefits, energy, debt).
Your responsibilities will include:
- Providing advice on a wide range of topics.
- Assisting clients with completing paper and digital forms.
- Making referrals to internal and external services.
- Recording client interactions, outcomes and referrals electronically
This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment.
Key Requirements
Essential:
- Strong IT skills, with the ability to support the delivery of advice.
- Confidence in encouraging and assisting others to use online systems and resources for self-help.
- Excellent interpersonal skills, including sensitive listening and questioning, to understand and address client needs.
- Strong research, analytical and problem-solving abilities to interpret complex information and present clear reports.
- Awareness of barriers individuals face in accessing services.
- A solid understanding of equality, diversity and inclusion in service provision.
- Ability to provide constructive feedback and engage in open, respectful discussions.
- Effective verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Willingness to learn, develop skills and adapt to evolving service needs.
- Awareness of social issues and their impact on clients.
- Ability to support research and campaigns by gathering and sharing relevant client information.
- Commitment to the aims and principles of Citizens Advice and its equal opportunities policies.
Desirable:
- Fully trained as a Generalist Adviser within Citizens Advice.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice to those who live and work in the area. Our dedicated team includes paid staff and over 50 trained volunteers, working together to empower people with the knowledge and confidence to tackle life’s challenges.
We are the leading provider of advice and advocacy services in East Suffolk, with offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe and outreach locations in Bungay, Framlingham, Halesworth, Kessingland, Kesgrave, Saxmundham, Southwold and Wickham Market.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk for an application form and return by 28th August 2026. Please note that CVs will not be accepted.
The position may close early if we find a suitable candidate or have a high volume of applicants.
Training Support Administrator
Location: Our Beccles or Leiston office
Days/Hours: 15-20 hours spread across 3-4 days
Contract: Permanent
Salary: £13.00 p/hour
About the Role
We are looking for a proactive and highly organised Training Support Administrator to provide essential administrative support to our Training Lead.
This is a varied and rewarding role where you’ll be responsible for coordinating training administration, supporting recruitment and onboarding activities, maintaining accurate records and helping ensure our trainees receive an excellent experience throughout their developmental journey.
While you’ll build strong relationships with our trainees and support their progress, this is a manageable portfolio. In the 2025/26 financial year, we supported approximately 37 trainees across the business, allowing for a personalised and supportive approach to development.
As a key member of the team, you’ll work closely with trainees, managers and supervisors, helping to keep training programmes running smoothly and ensuring important milestones, reviews and compliance requirements are completed on time.
The Role:
- Supporting the recruitment process, including applicant communications, interview coordination and reference gathering.
- Assisting with onboarding new starters, including joining documentation, welcome communications, inductions and system access.
- Setting up Learning Assessment Records (LARs) and enrolling trainees onto training programmes.
- Monitoring trainee progress and following up on outstanding paperwork or learning activities.
- Coordinating supervised interviews and maintaining accurate training records.
- Support the Training Lead with trainee reviews and development activities.
- Organising group training sessions, meetings and attendance records.
- Managing qualification sign-off documentation and certification administration.
- Maintaining trainee tracking spreadsheets and SharePoint records.
- Assisting with offboarding administration.
What we are looking for
- Strong interpersonal skills
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
- Confident communication skills and a professional approach.
- Ability to manage multiple priorities and deadlines.
- Good working knowledge of Microsoft Office, Teams and SharePoint.
- Previous experience in administration, training support or coordination roles would be advantageous.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice to those who live and work in the area. Our dedicated team includes paid staff and over 50 trained volunteers, working together to empower people with the knowledge and confidence to tackle life’s challenges.
We are the leading provider of advice and advocacy services in East Suffolk, with offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe and outreach locations in Bungay, Framlingham, Halesworth, Kessingland, Kesgrave, Saxmundham, Southwold and Wickham Market.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk for an application form. Closing date for submission is 28th August 2026. Please note that CVs will not be accepted.
The position may close early if we find a suitable candidate or have a high volume of applicants.