Careers
Join our team of welcoming and experienced staff in East Suffolk
Working under the leadership of our CEO Chiara Saunders, our team is spread across the East Suffolk region, and roles include Specialist Advisors (Debt, Benefits, Housing etc) Supervisory and Management, Admin and Reception, IT, Research, Communications and fund raising.
We are an inclusive workplace – as an organisation we value diversity and want to reflect this in our workforce.
See below for any current vacancies – if none are listed here, please check back regularly.
General Adviser with a specialism in money advice
Location: East Suffolk
Term: Permanent
Closing date: 4th August 2025
Salary: £25,520 pa
Hours: 37 hours per week
About the Role
We are looking for a self-motivated, organised and adaptable General Adviser to join our team under various projects including working within our money advice team. In this role, you will provide advice across a range of topics, assisting clients over the phone, virtually, face-to-face and at outreach locations. You will deliver generalist-level advice and information ensuring clients receive the support they need to navigate complex issues. You will also provide specialist debt and money advice, ensuring clients receive the guidance they need to manage their financial situations effectively. You will also act as a resource for generalist advisers and contribute to improving service delivery. We will train you to provide advice at casework level under the various projects we have.
Your responsibilities will include:
• Providing advice on a wide range of topics.
• Delivering a high-quality, compliant money advice service in line with Citizens Advice standards.
• Assisting clients with completing paper and digital forms, providing financial statements and supporting clients with advocacy and formal submissions.
• Assisting clients with income maximisation, benefits, budgeting and tax.
• Negotiating with creditors, statutory bodies and other organisations on behalf of clients.
• Making referrals to internal and external services.
• Being proactive at community engagement events. Attending where possible to show the work we are doing in order to connect with partners and clients.
• Recording client interactions, outcomes and referrals electronically.
This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment.
Key Requirements
Essential:
• Strong IT skills, with the ability to support the delivery of advice.
• Excellent negotiation skills, with the ability to liaise with creditors, statutory bodies and other organisations.
• Confidence in encouraging and assisting others to use online systems and resources for self-help.
• Excellent interpersonal skills, including sensitive listening and questioning, to understand and address client needs.
• Strong research, analytical and problem-solving abilities to interpret complex information and present clear reports.
• Awareness of barriers individuals face in accessing services.
• A solid understanding of equality, diversity and inclusion in service provision.
• Ability to provide constructive feedback and engage in open, respectful discussions.
• Effective verbal and written communication skills.
• Proficiency in maintaining accurate case records and working within quality assurance frameworks.
• Ability to work both independently and as part of a team.
• Willingness to learn, develop skills and adapt to evolving service needs.
• Awareness of social issues and their impact on clients.
• Ability to support research and campaigns by gathering and sharing relevant client information.
• Commitment to the aims and principles of Citizens Advice and its equal opportunities policies.
Desirable:
• Fully trained as a Generalist Adviser within Citizens Advice or experience in providing specialist money and debt advice.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice to those who live and work in the area. Our dedicated team includes paid staff and over 50 trained volunteers, working together to empower people with the knowledge and confidence to tackle life’s challenges.
We are the leading provider of advice and advocacy services in East Suffolk, with offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe and outreach locations in Bungay, Halesworth, Saxmundham, Woodbridge, Wickham Market, Framlingham and Martlesham.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk by 4th August for an application form.