Careers
Join our team of welcoming and experienced staff in East Suffolk
Working under the leadership of our CEO Chiara Saunders, our team is spread across the East Suffolk region, and roles include Specialist Advisors (Debt, Benefits, Housing etc) Supervisory and Management, Admin and Reception, IT, Research, Communications and fund raising.
We are an inclusive workplace – as an organisation we value diversity and want to reflect this in our workforce.
See below for any current vacancies – if none are listed here, please check back regularly.
Money Adviser
Location: Suffolk Coastal
Closing date: 7th April 2025 (please note the closing date may be moved forward if a suitable candidate is found)
Salary: £26,000 to £27,000 depending on experience
Hours: up to 37 Hours per week
About the Role
We are looking for a dedicated and knowledgeable Money Adviser to join our team. In this role, you will provide specialist debt and money advice, ensuring clients receive the guidance they need to manage their financial situations effectively. You will also act as a resource for generalist advisers and contribute to improving service delivery.
Your responsibilities will include:
- Delivering a high-quality, compliant money advice service in line with Citizens Advice standards.
- Providing casework support on a range of debt and financial matters, with a special focus on housing debt.
- Assisting clients with income maximisation, benefits, budgeting and tax.
- Negotiating with creditors, statutory bodies and other organisations on behalf of clients.
- Preparing financial statements and supporting clients with advocacy and formal submissions.
- Encouraging the professional development of volunteer advisers in money advice. Liaising and working with our partners to provide complex case work which could also require joint home visits if needed.
- Working with our partners to provide a streamless approach to casework and remove barriers. Building good relationships by being visible at community events and working in our partners offices where possible.
- Being proactive at community engagement events. Attending where possible to show the work we are doing with debt money and housing in order to connect with partners and clients.
Key Requirements
Essential:
- Experience in providing specialist money and debt advice.
- Strong knowledge of relevant legislation, case law and best practices in financial guidance.
- Excellent negotiation skills, with the ability to liaise with creditors, statutory bodies and other organisations.
- Ability to analyse complex financial situations, helping clients make informed decisions.
- Strong interpersonal skills, including active listening and empathy, to understand and support clients effectively.
- Proficiency in maintaining accurate case records and working within quality assurance frameworks.
- Commitment to research and campaigns, using case studies and data to support advocacy work.
- A proactive approach to continuous professional development to stay updated on financial policies and practices.
- Ability to work independently while contributing to a collaborative team environment.
Desirable:
- Previous experience in Citizens Advice or a similar advisory service.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice individuals in need. Our team of paid staff and over 50 trained volunteers works to empower people with the knowledge and confidence to take control of their financial situations.
As the leading provider of advice and advocacy services in East Suffolk, we operate from offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe with outreach locations in Bungay, Halesworth, Saxmundham, Woodbridge, Wickham Market, Framlingham and Martlesham.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk by 4th April 2025 for an application form.
General Adviser Projects - Waveney
Location: Beccles/Lowestoft
Closing date: 14th April 2025
Salary: £12.50 per hour
Hours: Looking for 2 candidates to work for a total of approx. 50 hours a week. This could include a mix of full-time and part-time or two part-time roles.
About the Role
We are looking for a self-motivated, organised and adaptable General Adviser to join our team under various projects. In this role, you will provide advice across a range of topics, assisting clients over the phone, virtually, face-to-face and at outreach locations. You will deliver generalist-level advice and information, ensuring clients receive the support they need to navigate complex issues. We will train you to provide advice at casework level under the various projects we have (benefits, energy, debt).
Your responsibilities will include:
- Providing advice on a wide range of topics.
- Assisting clients with completing paper and digital forms.
- Making referrals to internal and external services.
- Recording client interactions, outcomes and referrals electronically.
This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment.
Key Requirements
Essential:
- Strong IT skills, with the ability to support the delivery of advice.
- Confidence in encouraging and assisting others to use online systems and resources for self-help.
- Excellent interpersonal skills, including sensitive listening and questioning, to understand and address client needs.
- Strong research, analytical and problem-solving abilities to interpret complex information and present clear reports.
- Awareness of barriers individuals face in accessing services.
- A solid understanding of equality, diversity and inclusion in service provision.
- Ability to provide constructive feedback and engage in open, respectful discussions.
- Effective verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Willingness to learn, develop skills and adapt to evolving service needs.
- Awareness of social issues and their impact on clients.
- Ability to support research and campaigns by gathering and sharing relevant client information.
- Commitment to the aims and principles of Citizens Advice and its equal opportunities policies.
Desirable:
- Fully trained as a Generalist Adviser within Citizens Advice.
About Us
Citizens Advice East Suffolk is a trusted charity providing free, confidential and impartial advice to those who live and work in the area. Our dedicated team includes paid staff and over 50 trained volunteers, working together to empower people with the knowledge and confidence to tackle life’s challenges.
We are the leading provider of advice and advocacy services in East Suffolk, with offices in Lowestoft, Beccles, Leiston, Woodbridge and Felixstowe and outreach locations in Bungay, Halesworth, Saxmundham, Woodbridge, Wickham Market, Framlingham and Martlesham.
How to Apply
Please contact Kat Adams at kadams@caes.org.uk by 11th April for an application form.